Hiring Company: La Verde Property Management
Walk-in interview urgently hiring for Call Center Agent. We have multiple Job vacancies currently open inviting candidates who meet below qualifications for a walk-in interview.
Client Communication:
- Handle a high volume of calls while maintaining professionalism and effective communication.
- Provide accurate and up-to-date information about properties, rental rates, amenities, and market trends.
- Address client/owner inquiries and concerns promptly and professionally.
Lead Management:
- Identify and qualify potential leads from various sources, including online inquiries, referrals, and marketing efforts.
- Initiate follow-up calls and emails to nurture leads and move them through the sales funnel.
Property Promotion:
- Maintain a thorough understanding of the properties listed by the company.
- Effectively communicate the features, benefits, and unique selling points of each property to potential clients.
Database Management:
- Update and maintain a well-organized customer database with accurate client information, communication history, and preferences.
- Document interactions, inquiries, and outcomes for future reference.
Problem Resolution:
- Address client concerns, complaints, and questions with empathy and professionalism.
- Escalate complex issues to the appropriate departments for resolution.
Performance Metrics:
- Meet or exceed individual and team performance targets, including call volume, lead conversion rates, and customer satisfaction scores.
- Regularly review personal and team metrics to identify areas for improvement.
Market Knowledge:
Stay informed about the latest real estate market trends, property values, and legal regulations in Abu Dhabi to provide accurate information to clients.
Collaboration:
Collaborate closely with sales agents, marketing teams, and other departments to ensure a seamless customer experience.
Continuous Learning:
Participate in training sessions to enhance product knowledge, communication skills, and call handling techniques.
Key Performance Indicators (KPIs):
Conversion Rate: The percentage of leads that are successfully converted into qualified prospects or clients.
Call Quality and Customer Satisfaction: Measured through post-call surveys or feedback, indicating the level of customer satisfaction with the interaction.
Average Handling Time: The average duration of each call, including time spent providing information, addressing inquiries, and completing necessary documentation.
Lead Response Time: The speed at which leads are contacted after their initial inquiry. Faster response times often lead to higher conversion rates.
Lead-to-Appointment Rate: The percentage of leads that are successfully converted into scheduled property tours or appointments.
Sales Contribution: The amount of revenue generated from calls you handle, either directly through conversions or indirectly through referrals to sales agents.
First Call Resolution Rate: The percentage of client issues or inquiries that are resolved during the initial call, without the need for further follow-up.
Cross-Selling and Upselling: The success rate of promoting additional properties or services to clients during the call.
Client Retention Rate: The percentage of clients who continue to engage with the company’s services after their initial interaction with you.
Accuracy of Information: The percentage of times accurate and up-to-date information is provided to clients during calls.
Walk-in Interview on Dec. 22nd – 23rd, 2023, Friday ; from 12pm to 5pm
Walk-in interview Location: 42 Office, M Floor, Al Jazeera Tower, Hamdan Street (Backside Entrance, Opposite of the park)
Salary -AED 1,800 – AED 2,500 plus Commission/Bonus, Will be provided Working Visa + Health Insurance
Must speak/write English Fluently, Proficient on Microsoft Office